Refund policy

Last updated: 20 September 2026

This policy explains how changes, cancellations and refunds work for flight tickets bought from Trueflyway.

Fare rules apply

Every ticket is issued under the conditions of the fare you chose (Economy or Business). These conditions decide whether a ticket can be changed, cancelled or refunded, and whether a fee applies. Business fares include free date changes, as shown on the fare card when you book.

How to ask for a change or cancellation

Use our Contact page and include your booking number (for example #1042). We will tell you what your fare allows before anything is changed or cancelled.

Refunds

When a refund is due, it is paid back to the original payment method. Depending on your bank, it can take a few business days to appear on your statement.

If your flight is cancelled

If the airline cancels your flight, or we cannot provide the ticket you paid for, you are entitled to a refund or an alternative under the rules that apply to your booking. Contact us and we will help you with the options.

Your statutory rights

Nothing in this policy affects your statutory consumer rights.